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Criterion
Paper illustration for Evaporating Cloud.
Systems Thinking
Evaporating Cloud
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Paper illustration for Current Reality Tree
Systems Thinking
Current Reality Tree
Causal Loop Diagram workspace showing the question, observations, and next decision.
Systems Thinking
Causal Loop Diagram
Purposedifferent
The method makes visible why two seemingly incompatible demands arise and which assumption must be tested to resolve the conflict.When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.A Current Reality Tree condenses many symptoms into a few causal chains. The method makes visible which core problems drive several negative effects at once.A Causal Loop Diagram makes feedback, reinforcement, and balance in a system legible. It uncovers side effects and self-reinforcement that stay hidden in linear explanations.
Complexitydifferent
MediumMediumHighMedium
Timedifferent
60-120 min2-4 h2-6 h1-3 h
Participantsdifferent
2-84-103-82-8
Formatsame
WorkshopWorkshopWorkshopWorkshop
Outputdifferent
Conflict Cloud, Assumption List, Breakthrough Ideas, Next ExperimentsJourney Map, Pain-point List, Opportunity BacklogCurrent Reality Tree, Core Problems, Intervention IdeasCausal Loop Diagram, Feedback Notes, Leverage Points
Tagsno overlap
Theory of ConstraintsAssumptionsSystems thinking
JourneyServiceService design
Systems thinkingRoot causeConstraintsCausality
FeedbackSystems thinkingCausalityDynamics
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