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Criterion
Empathy Mapping
UX Research
Empathy Mapping
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Software Architecture Canvas method illustration showing its working structure
Architecture
Software Architecture Canvas
Architecture Communication Canvas method illustration showing its working structure
Architecture
Architecture Communication Canvas
Purposedifferent
When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.The Software Architecture Canvas reduces a system to the most important architecture decisions, constraints, and interfaces. It is useful when teams need a resilient overall picture quickly.The Architecture Communication Canvas plans architecture communication so the right people receive the right message. The method turns technical complexity into deliberate communication design.
Complexitydifferent
LowHighLowMedium
Timedifferent
30–60 min0.5-2 Tage1-2 h60-120 min
Participantsdifferent
4-86-123-102-8
Formatdifferent
WorkshopWorkshopWorkshopWorkshop + async
Outputdifferent
Empathy Map, Assumptions List, Research GapsService Blueprint, Fail Points, Ownership MapArchitecture Canvas, Goals, Constraints, Quality AttributesCommunication Canvas, Stakeholder Messages, Architecture Communication Plan
Tagsno overlap
SynthesisQualitativeWorkshop
Service designOperationsJourneyBlueprint
CanvasArchitectureAlignmentWorkshop
ArchitectureCommunicationStakeholdersCanvas
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