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Criterion
Empathy Mapping
UX Research
Empathy Mapping
Paper illustration of an activity-role table with clear RACI assignments and one highlighted accountable role per activity.
Operations
RACI Matrix
Paper illustration for DACI
Decision Making
DACI
Paper illustration of the Consensus Workshop working structure.
Facilitation
Consensus Workshop
Purposedifferent
When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.With unclear responsibilities across several roles or areas, the method creates unambiguous accountability logic. It reduces friction because decision, execution, contribution, and information become separately visible.In cross-functional decisions, responsibilities quickly blur between approval, influence, and execution. DACI arranges these roles so decision pressure, contribution, and information stay cleanly separated.When a group needs a solid decision without outvoting individual factions, a Consensus Workshop creates a negotiable common ground. It makes agreement, reservations, and open tensions discussable at the same time.
Complexitydifferent
LowLowLowMedium
Timedifferent
30–60 min45-90 min30-60 min1-3 h
Participantsdifferent
4-82-82-105-30
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Empathy Map, Assumptions List, Research GapsRACI Matrix, Responsibility Map, Decision NotesDACI Matrix, Decision Owner, Decision LogConsensus Clusters, Theme Titles, Priority Areas
Tagsno overlap
SynthesisQualitativeWorkshop
RolesResponsibilityGovernanceOperations
DecisionRolesGovernanceAlignment
FacilitationConsensusWorkshopAlignment
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