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Criterion
Empathy Mapping
UX Research
Empathy Mapping
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper illustration of the Consensus Workshop working structure.
Facilitation
Consensus Workshop
Paper illustration of KPI Tree with its method-specific working model.
Product Strategy
KPI Tree
Purposedifferent
When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.When a group needs a solid decision without outvoting individual factions, a Consensus Workshop creates a negotiable common ground. It makes agreement, reservations, and open tensions discussable at the same time.When metrics across the organization drift apart, it arranges drivers and effects under one shared logic. It connects customer value, product logic, and decision priorities. The result is captured as a KPI tree and owner list.
Complexitydifferent
LowMediumMediumMedium
Timedifferent
30–60 min120 min initial, dann laufend1-3 h90-180 min initial, dann laufend
Participantsdifferent
4-83-65-303-8
Formatdifferent
WorkshopWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Empathy Map, Assumptions List, Research GapsHEART-GSM Table, DashboardConsensus Clusters, Theme Titles, Priority AreasKPI Tree, Owner List
Tagsno overlap
SynthesisQualitativeWorkshop
MetricsUX researchMeasurementSatisfaction
FacilitationConsensusWorkshopAlignment
MetricsStrategyAlignmentMeasurement
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