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Criterion
Empathy Mapping
UX Research
Empathy Mapping
Paper fishbone diagram with a measurable effect at the head and six labeled cause branches.
Operations
Fishbone Diagram
Paper notes move from an inbox to action, project and calendar collections.
Operations
Getting Things Done
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Purposedifferent
When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers.With many open commitments and ideas in daily life, a reliable external storage system emerges. The method relieves the mind so priority and context don't have to compete in memory.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.
Complexitydifferent
LowLowMediumHigh
Timedifferent
30–60 min30-60 min1-2 h Setup, laufend2-6 h
Participantsdifferent
4-82-813-10
Formatdifferent
WorkshopWorkshopAsyncWorkshop
Outputdifferent
Empathy Map, Assumptions List, Research GapsFishbone Diagram, Cause Categories, Investigation BacklogAction Lists, Project List, Review RoutineFMEA Table, Risk Priority, Mitigation Actions
Tagsno overlap
SynthesisQualitativeWorkshop
Root causeQualityOperations
ProductivityPlanningTasksExecution
RiskQualityOperationsRoot cause
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