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Criterion
Empathy Mapping
UX Research
Empathy Mapping
Paper illustration showing three sorted card stacks and an open question about a possible group.
UX Research
Card Sorting
Paper illustration for Causal Factor Analysis.
Operations
Causal Factor Analysis
Paper illustration of Barrier Analysis with its method-specific working model.
Operations
Barrier Analysis
Purposedifferent
When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.When content only makes sense internally and users can't find the structure again, card sorting exposes their mental order. Terms, groups, and naming are then aligned with the target group's expectations.For an event with a complicated course, the method breaks down the contributing factors along the timeline. It shows how conditions, decisions, and reactions together produce a course of events.For a risk that can only be managed through multiple layers of protection, the method examines the effectiveness of each barrier. It shows where safeguards are missing, too weak, or fail under real conditions.
Complexitydifferent
LowLowHighMedium
Timedifferent
30–60 min20-45 min2-6 h2-4 h
Participantsdifferent
4-8Based on research question3-102-6
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Empathy Map, Assumptions List, Research GapsContent groups, Label set, IA hypothesesEvent Timeline, Causal Factor Chart, Cause List, Corrective ActionsBarrier Inventory, Failure Analysis per Barrier, Action Backlog
Tagsno overlap
SynthesisQualitativeWorkshop
Information architectureNavigationStructure
CausalityIncidentRoot causeTimeline
Root causeSafetyIncident
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