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| Criterion |  Facilitation Dot Estimation |  UX Research Customer Journey Mapping |  Agile NoEstimates |  UX Design Customer Journey Canvas |
|---|---|---|---|---|
Purposedifferent | When size or effort can only be estimated roughly, Dot Estimation condenses the group's experience into a quick range. It turns individual contributions into a visible selection. The result is captured as an Effort Heatmap, Risk Signals, and Discussion Targets. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When estimating slows a team down more than it helps, it shifts the focus to flow, small slices, and real lead time. It sorts work by value, risk, and delivery ability. The result is captured as Throughput Data, Flow Forecast, and Slicing Rules. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitydifferent | Low | Medium | Medium | Medium |
Timedifferent | 5-20 min | 2-4 h | laufend | 1-3 h |
Participantsdifferent | 3-20 | 4-10 | 2-12 | 3-10 |
Formatdifferent | Workshop | Workshop | Workshop + async | Workshop |
Outputdifferent | Effort Heatmap, Risk Signals, Discussion Targets | Journey Map, Pain-point List, Opportunity Backlog | Throughput Data, Flow Forecast, Slicing Rules | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | EstimationEffortRisk | JourneyServiceService design | EstimationForecastingFlow | JourneyCustomerService designCanvas |