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| Criterion |  Facilitation Dot Estimation |  UX Design Customer Journey Canvas |  Agile NoEstimates |  UX Research Customer Journey Mapping |
|---|---|---|---|---|
Purposedifferent | When size or effort can only be estimated roughly, Dot Estimation condenses the group's experience into a quick range. It turns individual contributions into a visible selection. The result is captured as an Effort Heatmap, Risk Signals, and Discussion Targets. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When estimating slows a team down more than it helps, it shifts the focus to flow, small slices, and real lead time. It sorts work by value, risk, and delivery ability. The result is captured as Throughput Data, Flow Forecast, and Slicing Rules. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. |
Complexitydifferent | Low | Medium | Medium | Medium |
Timedifferent | 5-20 min | 1-3 h | laufend | 2-4 h |
Participantsdifferent | 3-20 | 3-10 | 2-12 | 4-10 |
Formatdifferent | Workshop | Workshop | Workshop + async | Workshop |
Outputdifferent | Effort Heatmap, Risk Signals, Discussion Targets | Customer Journey Canvas, Pain Points, Experience Opportunities | Throughput Data, Flow Forecast, Slicing Rules | Journey Map, Pain-point List, Opportunity Backlog |
Tagsno overlap | EstimationEffortRisk | JourneyCustomerService designCanvas | EstimationForecastingFlow | JourneyServiceService design |