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Criterion
Paper illustration for DMAIC.
Operations
DMAIC
Paper illustration of Counter Metrics with its method-specific working model.
Product Strategy
Counter Metrics
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper illustration for PDCA Cycle.
Operations
PDCA Cycle
Purposedifferent
For a process problem with fluctuating performance, the method brings analysis and improvement into a disciplined sequence. It creates a framework in which numbers, causes, and control come together.When a headline metric could mask side effects, it adds guardrail signals against unwanted outcomes. It connects customer value, product logic, and decision priorities. The result is captured as a counter-metric list and guardrail definitions.Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.For an improvement that still has to prove itself in everyday work, the method runs it through small learning loops. It connects planning, checking, and standardization into a repeatable learning mode.
Complexitydifferent
HighLowMediumLow
Timedifferent
2-12 Wochen30-60 min120 min initial, dann laufend1 h bis mehrere Wochen
Participantsdifferent
3-102-63-61-8
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Project Charter, Measurement Plan, Cause Analysis, Control PlanCounter Metric List, Guardrail DefinitionsHEART-GSM Table, DashboardPDCA Log, Experiment Plan, Learning Outcome, Standard Change
Tagsno overlap
Continuous improvementQualityProcess improvement
MetricsMeasurementStrategyExperiments
MetricsUX researchMeasurementSatisfaction
Continuous improvementLeanExperiments
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