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Criterion
Paper illustration for Diary Study.
UX Research
Diary Study
Paper illustration of Leverage Points with its method-specific working model.
Systems Thinking
Leverage Points
Paper scorecard with four perspectives, connected objective cards and columns for measures, targets and initiatives.
Business Strategy
Balanced Scorecard
Paper illustration of Counter Metrics with its method-specific working model.
Product Strategy
Counter Metrics
Purposedifferent
When experiences build up over days or weeks and a single session cannot capture them, Diary Study records the course of everyday life. Recurring triggers, moods, and habits become visible this way, beyond the sharpness of memory.Leverage Points show exactly where interventions in a system produce a disproportionate effect. It draws relationships, patterns, and feedback loops. The result is captured as a leverage map and action strategy.Balanced Scorecard translates strategy into a few interconnected perspectives and metrics. It holds impact, steering, and learning together in daily work instead of narrowing strategy down to financial figures.When a headline metric could mask side effects, it adds guardrail signals against unwanted outcomes. It connects customer value, product logic, and decision priorities. The result is captured as a counter-metric list and guardrail definitions.
Complexitydifferent
MediumHighHighLow
Timedifferent
1-4 WochenHalf dayHalber Tag bis mehrere Wochen30-60 min
Participantsdifferent
5-203-124-122-6
Formatdifferent
AsyncWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Diary Entries, Longitudinal Patterns, Experience TimelineLeverage Map, Action StrategyBalanced Scorecard, Strategic Measures, Initiative MapCounter Metric List, Guardrail Definitions
Tagsno overlap
UX researchTrackingBehavior
Systems thinkingChangeStrategy
StrategyMetricsExecution
MetricsMeasurementStrategyExperiments
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