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Criterion
Paper illustration for Diary Study.
UX Research
Diary Study
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Paper illustration for Pareto Analysis
Decision Making
Pareto Analysis
Purposedifferent
When experiences build up over days or weeks and a single session cannot capture them, Diary Study records the course of everyday life. Recurring triggers, moods, and habits become visible this way, beyond the sharpness of memory.When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another.In many problem situations, effect is distributed unequally across many causes. A Pareto Analysis separates the few drivers with high leverage from the long remainder and focuses attention on what measurably moves the needle.
Complexitydifferent
MediumMediumMediumLow
Timedifferent
1-4 Wochen1-2 Tage1-4 h30-60 min
Participantsdifferent
5-2010-503-81-6
Formatdifferent
AsyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Diary Entries, Longitudinal Patterns, Experience TimelineKano Matrix, Feature Classes, Priority ThemesProblem Statement, Cause Hypotheses, Confirmed Causes, Action PlanPareto Chart, Top Causes, Focus List
Tagsno overlap
UX researchTrackingBehavior
SatisfactionPrioritizationCustomer
Root causeProblem solvingQualityIncident
PrioritizationQualityFocusRoot cause
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