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Criterion
Paper illustration for Diary Study.
UX Research
Diary Study
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper illustration for Current Reality Tree
Systems Thinking
Current Reality Tree
Paper illustration for Bottleneck Analysis.
Operations
Bottleneck Analysis
Purposedifferent
When experiences build up over days or weeks and a single session cannot capture them, Diary Study records the course of everyday life. Recurring triggers, moods, and habits become visible this way, beyond the sharpness of memory.Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.A Current Reality Tree condenses many symptoms into a few causal chains. The method makes visible which core problems drive several negative effects at once.For a flow that backs up at one point, the method looks for the capacity limit with the greatest leverage. It explains why extra effort elsewhere barely improves throughput.
Complexitydifferent
MediumMediumHighMedium
Timedifferent
1-4 Wochen120 min initial, dann laufend2-6 h1-3 h
Participantsdifferent
5-203-63-83-8
Formatdifferent
AsyncWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Diary Entries, Longitudinal Patterns, Experience TimelineHEART-GSM Table, DashboardCurrent Reality Tree, Core Problems, Intervention IdeasBottleneck Map, Flow Metrics, Improvement Options, Follow-up Measures
Tagsno overlap
UX researchTrackingBehavior
MetricsUX researchMeasurementSatisfaction
Systems thinkingRoot causeConstraintsCausality
FlowMeasurementConstraints
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