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Criterion
Paper illustration for Diary Study.
UX Research
Diary Study
Anonymous individual judgments pass through feedback loops to form a distribution.
Decision Making
Delphi Method
Paper illustration of Counter Metrics with its method-specific working model.
Product Strategy
Counter Metrics
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Purposedifferent
When experiences build up over days or weeks and a single session cannot capture them, Diary Study records the course of everyday life. Recurring triggers, moods, and habits become visible this way, beyond the sharpness of memory.When knowledge is distributed and direct dominance should be avoided, groups quickly fall under the sway of their opinion leaders. The Delphi Method gathers assessments iteratively and gradually brings expert judgments closer together.When a headline metric could mask side effects, it adds guardrail signals against unwanted outcomes. It connects customer value, product logic, and decision priorities. The result is captured as a counter-metric list and guardrail definitions.Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.
Complexitydifferent
MediumHighLowMedium
Timedifferent
1-4 Wochen1-4 Wochen30-60 min120 min initial, dann laufend
Participantsdifferent
5-206-30 Experten2-63-6
Formatdifferent
AsyncAsyncWorkshop + asyncWorkshop + async
Outputdifferent
Diary Entries, Longitudinal Patterns, Experience TimelineExpert Forecast, Consensus Range, Assumption NotesCounter Metric List, Guardrail DefinitionsHEART-GSM Table, Dashboard
Tagsno overlap
UX researchTrackingBehavior
ForecastingExpertsDecisionStrategy
MetricsMeasurementStrategyExperiments
MetricsUX researchMeasurementSatisfaction
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