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Criterion
Paper illustration for Diary Study.
UX Research
Diary Study
Paper illustration for Causal Factor Analysis.
Operations
Causal Factor Analysis
Paper illustration of KPI Tree with its method-specific working model.
Product Strategy
KPI Tree
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Purposedifferent
When experiences build up over days or weeks and a single session cannot capture them, Diary Study records the course of everyday life. Recurring triggers, moods, and habits become visible this way, beyond the sharpness of memory.For an event with a complicated course, the method breaks down the contributing factors along the timeline. It shows how conditions, decisions, and reactions together produce a course of events.When metrics across the organization drift apart, it arranges drivers and effects under one shared logic. It connects customer value, product logic, and decision priorities. The result is captured as a KPI tree and owner list.Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.
Complexitydifferent
MediumHighMediumMedium
Timedifferent
1-4 Wochen2-6 h90-180 min initial, dann laufend120 min initial, dann laufend
Participantsdifferent
5-203-103-83-6
Formatdifferent
AsyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Diary Entries, Longitudinal Patterns, Experience TimelineEvent Timeline, Causal Factor Chart, Cause List, Corrective ActionsKPI Tree, Owner ListHEART-GSM Table, Dashboard
Tagsno overlap
UX researchTrackingBehavior
CausalityIncidentRoot causeTimeline
MetricsStrategyAlignmentMeasurement
MetricsUX researchMeasurementSatisfaction
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