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Criterion
Paper illustration for Diary Study.
UX Research
Diary Study
Paper illustration for Causal Factor Analysis.
Operations
Causal Factor Analysis
Paper illustration for 8D Problem Solving.
Operations
8D Problem Solving
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Purposedifferent
When experiences build up over days or weeks and a single session cannot capture them, Diary Study records the course of everyday life. Recurring triggers, moods, and habits become visible this way, beyond the sharpness of memory.For an event with a complicated course, the method breaks down the contributing factors along the timeline. It shows how conditions, decisions, and reactions together produce a course of events.For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.
Complexitydifferent
MediumHighHighLow
Timedifferent
1-4 Wochen2-6 h1-6 Wochen15-30 min
Participantsdifferent
5-203-104-102-6
Formatdifferent
AsyncWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Diary Entries, Longitudinal Patterns, Experience TimelineEvent Timeline, Causal Factor Chart, Cause List, Corrective Actions8D Report, Containment Plan, Root Cause Evidence, Corrective Action PlanRoot cause notes, Countermeasures
Tagsno overlap
UX researchTrackingBehavior
CausalityIncidentRoot causeTimeline
QualityProblem solvingRoot cause
Root causeIncidentLeanProblem solving
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