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Criterion
Design Thinking as a learning loop: an observation notebook, a focused problem statement, different idea sketches, a cardboard prototype and user-test notes. Feedback leads to new understanding.
Innovation
Design Thinking
Paper illustration for DACI
Decision Making
DACI
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
Paper illustration of an activity-role table with clear RACI assignments and one highlighted accountable role per activity.
Operations
RACI Matrix
Purposedifferent
For complex user problems with an uncertain cause, the method connects observation, interpretation, and experiment into a learning cycle. It keeps the focus on real needs and avoids premature solution language. This produces robust decisions for product and service.In cross-functional decisions, responsibilities quickly blur between approval, influence, and execution. DACI arranges these roles so decision pressure, contribution, and information stay cleanly separated.For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations.With unclear responsibilities across several roles or areas, the method creates unambiguous accountability logic. It reduces friction because decision, execution, contribution, and information become separately visible.
Complexitydifferent
HighLowHighLow
Timedifferent
1 Tag bis mehrere Wochen30-60 min2-8 h45-90 min
Participantsdifferent
4-102-102-82-8
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Problem Statement, Prototype, Test LearningsDACI Matrix, Decision Owner, Decision LogProblem Analysis, Decision Analysis, Risk PlanRACI Matrix, Responsibility Map, Decision Notes
Tagsno overlap
InnovationPrototypeResearch
DecisionRolesGovernanceAlignment
Problem solvingRoot causeDecisionOperations
RolesResponsibilityGovernanceOperations
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