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| Criterion |  Decision Making DACI |  Operations RACI Matrix |  UX Design Service Blueprinting |  UX Design Customer Journey Canvas |
|---|---|---|---|---|
Purposedifferent | In cross-functional decisions, responsibilities quickly blur between approval, influence, and execution. DACI arranges these roles so decision pressure, contribution, and information stay cleanly separated. | With unclear responsibilities across several roles or areas, the method creates unambiguous accountability logic. It reduces friction because decision, execution, contribution, and information become separately visible. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitydifferent | Low | Low | High | Medium |
Timedifferent | 30-60 min | 45-90 min | 0.5-2 Tage | 1-3 h |
Participantsdifferent | 2-10 | 2-8 | 6-12 | 3-10 |
Formatdifferent | Workshop + async | Workshop + async | Workshop | Workshop |
Outputdifferent | DACI Matrix, Decision Owner, Decision Log | RACI Matrix, Responsibility Map, Decision Notes | Service Blueprint, Fail Points, Ownership Map | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | DecisionRolesGovernanceAlignment | RolesResponsibilityGovernanceOperations | Service designOperationsJourneyBlueprint | JourneyCustomerService designCanvas |