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Criterion
Paper illustration for DACI
Decision Making
DACI
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Paper illustration of Decision Rights Mapping with its method-specific working model.
Decision Making
Decision Rights Mapping
Paper illustration of Request for Comments (RFC) with its method-specific working model.
Architecture
Request for Comments
Purposedifferent
In cross-functional decisions, responsibilities quickly blur between approval, influence, and execution. DACI arranges these roles so decision pressure, contribution, and information stay cleanly separated.When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.In organizations with many stakeholders, it often blurs who actually decides and who is merely consulted. It separates options, evaluation criteria, and open risks. The result is captured as a Decision Rights matrix and an agreement.An RFC clarifies architecture context, options, and consequences. It structures technical context, alternatives, tradeoffs, open questions, and review feedback, and captures the result as an RFC document, reviewer comments, and a decision rationale.
Complexitydifferent
LowMediumMediumMedium
Timedifferent
30-60 min2-4 h90-180 min1-3 Wochen vom Draft bis zur Entscheidung
Participantsdifferent
2-104-104-123-20 Reviewer
Formatdifferent
Workshop + asyncWorkshopWorkshopAsync
Outputdifferent
DACI Matrix, Decision Owner, Decision LogJourney Map, Pain-point List, Opportunity BacklogDecision Rights Matrix, AgreementRFC document, Reviewer comments, Decision rationale, Follow-up ADR or tickets
Tagsno overlap
DecisionRolesGovernanceAlignment
JourneyServiceService design
DecisionGovernanceAlignmentResponsibility
ArchitectureDecisionAsyncGovernance
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