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| Criterion |  UX Design Customer Journey Canvas |  Facilitation Six Thinking Hats |  Decision Making Decision Tree |  UX Design Service Blueprinting |
|---|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When a topic gets stuck too quickly in the same thinking mode, Six Thinking Hats deliberately separates the perspectives. This means facts, risks, creativity, and emotional signals get worked through one after another instead of mixed together. | For decisions with follow-on paths and dependencies, a linear comparison is often not enough. A Decision Tree shows how options branch under conditions and which consequences hang on each branch. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. |
Complexitydifferent | Medium | Medium | Medium | High |
Timedifferent | 1-3 h | 45-90 min | 30-90 min | 0.5-2 Tage |
Participantsdifferent | 3-10 | 4-12 | 1-6 | 6-12 |
Formatdifferent | Workshop | Workshop | Workshop + async | Workshop |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Perspective Notes, Decision Inputs, Action Items | Decision Tree, Option Map, Assumption List | Service Blueprint, Fail Points, Ownership Map |
Tagsno overlap | JourneyCustomerService designCanvas | FacilitationOptionsDecision | DecisionTreeOptions | Service designOperationsJourneyBlueprint |