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Criterion
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration of Shape Up with its method-specific working model.
Delivery
Shape Up
Paper illustration of Power-Interest Grid with a method-specific labelled workspace.
Facilitation
Power Interest Grid
Paper illustration of Stakeholder Salience Model with its method-specific working model.
Facilitation
Stakeholder Salience Model
Purposedifferent
When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.Shape Up helps clarify scope, sequence, and delivery flow. It makes work boundaries and decisions explicit and captures results as pitches, bet-table decisions, and hill charts.When many stakeholders compete for attention at once, the Power Interest Grid sorts them by influence and stake. It turns individual contributions into a visible selection. The result is captured as a Power Interest Grid and a stakeholder-specific strategy.When stakeholders appear to matter very differently, the Stakeholder Salience Model rates their actual priority through power, legitimacy, and urgency. It turns individual contributions into a visible selection. The result is captured as a Salience diagram and a class-based strategy.
Complexitydifferent
MediumMediumLowMedium
Timedifferent
1-3 h6 Wochen Cycle + 2 Wochen Cool-Down30-60 min60-90 min
Participantsdifferent
3-102-4 pro Pitch2-83-6
Formatdifferent
WorkshopWorkshop + asyncWorkshopWorkshop
Outputdifferent
Customer Journey Canvas, Pain Points, Experience OpportunitiesPitches, Bet-table decisions, Hill charts, Cooldown outcomesPower Interest Grid, Strategy per StakeholderSalience Diagram, Strategy per Class
Tagsno overlap
JourneyCustomerService designCanvas
PlanningDeliveryAutonomy
StakeholdersFacilitationAlignmentPlanning
StakeholdersFacilitationAlignmentGovernance
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