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| Criterion |  UX Design Customer Journey Canvas |  Delivery Shape Up |  Delivery Communication Plan |  UX Design Service Blueprinting |
|---|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | Shape Up helps clarify scope, sequence, and delivery flow. It makes work boundaries and decisions explicit and captures results as pitches, bet-table decisions, and hill charts. | When many people need to be informed in parallel and messages would otherwise arrive unevenly or too late, a Communication Plan orders communication reliably. Channels, audiences, and cadences interlock so important information doesn't get lost. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. |
Complexitydifferent | Medium | Medium | Low | High |
Timedifferent | 1-3 h | 6 Wochen Cycle + 2 Wochen Cool-Down | 45-90 min | 0.5-2 Tage |
Participantsdifferent | 3-10 | 2-4 pro Pitch | 2-6 | 6-12 |
Formatdifferent | Workshop | Workshop + async | Workshop + async | Workshop |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Pitches, Bet-table decisions, Hill charts, Cooldown outcomes | Communication Plan, Channel Matrix, Message Cadence | Service Blueprint, Fail Points, Ownership Map |
Tagsno overlap | JourneyCustomerService designCanvas | PlanningDeliveryAutonomy | CommunicationStakeholdersDeliveryPlanning | Service designOperationsJourneyBlueprint |