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Selected:Customer Journey CanvasRoot Cause AnalysisSAAM (Software Architecture Analysis Method)8D Problem Solving
| Criterion |  UX Design Customer Journey Canvas |  Operations Root Cause Analysis |  Architecture SAAM (Software Architecture Analysis Method) |  Operations 8D Problem Solving |
|---|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another. | SAAM helps teams judge an architecture’s suitability for selected tasks and changes. It is particularly useful for examining modifiability and comparing architecture alternatives with clear reasoning. | For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly. |
Complexitydifferent | Medium | Medium | High | High |
Timedifferent | 1-3 h | 1-4 h | Preparation, scenario analysis, and findings review; effort depends on scope | 1-6 Wochen |
Participantsdifferent | 3-10 | 3-8 | Architecture experts and stakeholders for scenarios and weighting | 4-10 |
Formatdifferent | Workshop | Workshop + async | Workshop + async | Workshop + async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Problem Statement, Cause Hypotheses, Confirmed Causes, Action Plan | Domain functions mapped to components and connections, Quality attributes and evaluation criteria, Typical tasks and their effects on the architecture, Reasoned evaluation or comparison of alternatives | 8D Report, Containment Plan, Root Cause Evidence, Corrective Action Plan |
Tagsno overlap | JourneyCustomerService designCanvas | Root causeProblem solvingQualityIncident | ArchitectureChangeAnalysisComparisonQuality | QualityProblem solvingRoot cause |