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| Criterion |  UX Design Customer Journey Canvas |  Operations Root Cause Analysis |  Operations Change Analysis |  Operations 8D Problem Solving |
|---|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another. | For a deviation after a change, the method isolates the influence of the altered condition. It narrows down which differences are relevant and which are just accompanying noise. | For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly. |
Complexitydifferent | Medium | Medium | Medium | High |
Timedifferent | 1-3 h | 1-4 h | 45-120 min | 1-6 Wochen |
Participantsdifferent | 3-10 | 3-8 | 2-6 | 4-10 |
Formatdifferent | Workshop | Workshop + async | Workshop + async | Workshop + async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Problem Statement, Cause Hypotheses, Confirmed Causes, Action Plan | Change Matrix, Cause Hypotheses, Validation Questions, Action List | 8D Report, Containment Plan, Root Cause Evidence, Corrective Action Plan |
Tagsno overlap | JourneyCustomerService designCanvas | Root causeProblem solvingQualityIncident | ChangeRoot causeTroubleshootingComparison | QualityProblem solvingRoot cause |