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| Criterion |  UX Design Customer Journey Canvas |  Operations Process Mapping |  Operations 8D Problem Solving |  Operations Failure Mode and Effects Analysis |
|---|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots. | For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly. | For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability. |
Complexitydifferent | Medium | Medium | High | High |
Timedifferent | 1-3 h | 1-3 h | 1-6 Wochen | 2-6 h |
Participantsdifferent | 3-10 | 3-10 | 4-10 | 3-10 |
Formatdifferent | Workshop | Workshop | Workshop + async | Workshop |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Process Map, Handoff List, Improvement Backlog | 8D Report, Containment Plan, Root Cause Evidence, Corrective Action Plan | FMEA Table, Risk Priority, Mitigation Actions |
Tagsno overlap | JourneyCustomerService designCanvas | ProcessOperationsImprovement | QualityProblem solvingRoot cause | RiskQualityOperationsRoot cause |