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Criterion
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration for Planning Poker.
Agile
Planning Poker
Paper illustration for Dot Estimation.
Facilitation
Dot Estimation
Paper illustration for Affinity Estimation.
Agile
Affinity Estimation
Purposedifferent
When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.When estimates within the team diverge too much, it puts differing expectations on a common test bench. It separates rough complexity from unspoken assumptions.When size or effort can only be estimated roughly, Dot Estimation condenses the group's experience into a quick range. It turns individual contributions into a visible selection. The result is captured as an Effort Heatmap, Risk Signals, and Discussion Targets.When many tasks need to be classified quickly, it sorts them by perceived effort and similarity. It reduces the effort of fine-grained estimation for large volumes.
Complexitydifferent
MediumLowLowMedium
Timedifferent
1-3 h2-5 min je Item5-20 min30-90 min
Participantsdifferent
3-103-93-203-12
Formatdifferent
WorkshopWorkshop + asyncWorkshopWorkshop
Outputdifferent
Customer Journey Canvas, Pain Points, Experience OpportunitiesRelative Estimates, Assumption Notes, Split CandidatesEffort Heatmap, Risk Signals, Discussion TargetsAffinity Size Map, Grouped Estimates, Unclear Items
Tagsno overlap
JourneyCustomerService designCanvas
EstimationAgileRelative sizingTeam
EstimationEffortRisk
EstimationBacklogRelative sizing
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