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Selected:Customer Journey CanvasNominal Group TechniqueCustomer Journey MappingRound Robin Brainstorming
| Criterion |  UX Design Customer Journey Canvas |  Facilitation Nominal Group Technique |  UX Research Customer Journey Mapping |  Innovation Round Robin Brainstorming |
|---|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When loud voices could dominate a round, Nominal Group Technique protects individual thinking time from group effects. It collects ideas separately first and only then enables shared weighting. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | With unevenly distributed speaking time, the method brings every person into the contribution one after another. It prevents early voices from setting the direction while still producing a shared idea space. This makes participation plannable and the team's diversity visible. |
Complexitydifferent | Medium | Medium | Medium | Low |
Timedifferent | 1-3 h | 60-120 min | 2-4 h | 20-45 min |
Participantsdifferent | 3-10 | 5-12 | 4-10 | 4-10 |
Formatsame | Workshop | Workshop | Workshop | Workshop |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Ranked Ideas, Clarified Options, Group Priority | Journey Map, Pain-point List, Opportunity Backlog | Idea List, Cluster, Shortlist |
Tagsno overlap | JourneyCustomerService designCanvas | FacilitationPrioritizationVotingInclusion | JourneyServiceService design | BrainstormingIdeationFacilitationInclusionCreativity |