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Criterion
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration for Ideal Days.
Agile
Ideal Days
Paper illustration for Dot Estimation.
Facilitation
Dot Estimation
Paper board with the four ROAM fields Resolved, Owned, Accepted, and Mitigated.
Agile
ROAM Board
Purposedifferent
When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.When effort needs to be thought of as real working time, it offers a simple common denominator for comparison. It sorts work by value, risk, and delivery ability. The result is captured as Ideal Day Estimates, Assumption Notes, and Capacity Caveats.When size or effort can only be estimated roughly, Dot Estimation condenses the group's experience into a quick range. It turns individual contributions into a visible selection. The result is captured as an Effort Heatmap, Risk Signals, and Discussion Targets.When work needs to move between different states or columns, it makes that movement and its handoffs legible. It sorts work by value, risk, and delivery ability. The result is captured as a ROAM Board and an Owner List.
Complexitydifferent
MediumLowLowLow
Timedifferent
1-3 h15-60 min5-20 min20-40 min initial, dann laufend
Participantsdifferent
3-102-93-203-15
Formatdifferent
WorkshopWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Customer Journey Canvas, Pain Points, Experience OpportunitiesIdeal Day Estimates, Assumption Notes, Capacity CaveatsEffort Heatmap, Risk Signals, Discussion TargetsROAM Board, Owner List
Tagsno overlap
JourneyCustomerService designCanvas
EstimationEffortAgile
EstimationEffortRisk
RiskAgileTrackingAlignment
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