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Selected:Customer Journey CanvasExpectation MappingATAM (Architecture Tradeoff Analysis Method)Software Architecture Canvas
| Criterion |  UX Design Customer Journey Canvas |  Facilitation Expectation Mapping |  Architecture ATAM (Architecture Tradeoff Analysis Method) |  Architecture Software Architecture Canvas |
|---|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge. | ATAM helps teams weigh architecture decisions when quality goals compete. The team considers business goals, stakeholder expectations, and technical decisions together. The evaluation shows which risks need further investigation. | The Software Architecture Canvas reduces a system to the most important architecture decisions, constraints, and interfaces. It is useful when teams need a resilient overall picture quickly. |
Complexitydifferent | Medium | Low | High | Low |
Timedifferent | 1-3 h | 45-90 min | Several meetings plus preparation and analysis; total effort depends on scope | 1-2 h |
Participantsdifferent | 3-10 | 3-12 | Evaluation team, architects, and relevant stakeholders | 3-10 |
Formatdifferent | Workshop | Workshop | Workshop + async | Workshop |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Expectation Map, Alignment Notes, Agreements | Prioritized quality scenarios in a utility tree, Architecture risks with reasoning and assumptions, Sensitivity and trade-off points, Findings report with open investigations | Architecture Canvas, Goals, Constraints, Quality Attributes |
Tagsno overlap | JourneyCustomerService designCanvas | AlignmentStakeholdersTeam | ArchitectureQualityRiskTradeoffsStakeholders | CanvasArchitectureAlignmentWorkshop |