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| Criterion |  UX Design Customer Journey Canvas |  UX Research Empathy Mapping |  UX Research Customer Journey Mapping |  Architecture Software Architecture Canvas |
|---|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | The Software Architecture Canvas reduces a system to the most important architecture decisions, constraints, and interfaces. It is useful when teams need a resilient overall picture quickly. |
Complexitydifferent | Medium | Low | Medium | Low |
Timedifferent | 1-3 h | 30–60 min | 2-4 h | 1-2 h |
Participantsdifferent | 3-10 | 4-8 | 4-10 | 3-10 |
Formatsame | Workshop | Workshop | Workshop | Workshop |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Empathy Map, Assumptions List, Research Gaps | Journey Map, Pain-point List, Opportunity Backlog | Architecture Canvas, Goals, Constraints, Quality Attributes |
Tagsno overlap | JourneyCustomerService designCanvas | SynthesisQualitativeWorkshop | JourneyServiceService design | CanvasArchitectureAlignmentWorkshop |