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| Criterion |  UX Design Customer Journey Canvas |  UX Research Empathy Mapping |  Knowledge Modeling Event Modeling |  UX Research Affinity Diagramming |
|---|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing. | Event Modeling connects business workflows with commands, events, and views into one coherent mental model. It helps design behavior, UI, and technical slices from the same underlying logic. | When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer. |
Complexitydifferent | Medium | Low | Medium | Low |
Timedifferent | 1-3 h | 30–60 min | 2-6 h | 45–90 min |
Participantsdifferent | 3-10 | 4-8 | 2-8 | 3-10 |
Formatdifferent | Workshop | Workshop | Workshop + async | Workshop |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Empathy Map, Assumptions List, Research Gaps | Event Model, UI Flow, Commands, Read Models | Theme clusters, Insight statements, Opportunity areas |
Tagsno overlap | JourneyCustomerService designCanvas | SynthesisQualitativeWorkshop | EventsBlueprintDomain-Driven DesignBehavior | SynthesisQualitativeRoot cause |