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Criterion
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration for Dot Estimation.
Facilitation
Dot Estimation
Paper illustration for Bucket System.
Agile
Bucket System
Paper illustration for Affinity Estimation.
Agile
Affinity Estimation
Purposedifferent
When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.When size or effort can only be estimated roughly, Dot Estimation condenses the group's experience into a quick range. It turns individual contributions into a visible selection. The result is captured as an Effort Heatmap, Risk Signals, and Discussion Targets.When a large batch of work needs a fast, rough estimate, it sorts items into predefined size buckets. It sorts work by value, risk, and delivery ability. The result is captured as a Bucketed Backlog, Relative Estimates, and Split Candidates.When many tasks need to be classified quickly, it sorts them by perceived effort and similarity. It reduces the effort of fine-grained estimation for large volumes.
Complexitydifferent
MediumLowMediumMedium
Timedifferent
1-3 h5-20 min30-90 min30-90 min
Participantsdifferent
3-103-203-123-12
Formatsame
WorkshopWorkshopWorkshopWorkshop
Outputdifferent
Customer Journey Canvas, Pain Points, Experience OpportunitiesEffort Heatmap, Risk Signals, Discussion TargetsBucketed Backlog, Relative Estimates, Split CandidatesAffinity Size Map, Grouped Estimates, Unclear Items
Tagsno overlap
JourneyCustomerService designCanvas
EstimationEffortRisk
EstimationBacklogRelative sizing
EstimationBacklogRelative sizing
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