View methods side by side.
Choose up to four methods. Add them using the search and share the comparison by copying its link.
| Criterion |  UX Design Customer Journey Canvas |  Operations Bottleneck Analysis |  UX Research Customer Journey Mapping |  Operations Theory of Constraints |
|---|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | For a flow that backs up at one point, the method looks for the capacity limit with the greatest leverage. It explains why extra effort elsewhere barely improves throughput. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | For a system that does not get faster despite effort, the method directs attention to the bottleneck. It concentrates improvement on the point that actually limits throughput. |
Complexitydifferent | Medium | Medium | Medium | High |
Timedifferent | 1-3 h | 1-3 h | 2-4 h | 2-4 h Analyse, laufend |
Participantsdifferent | 3-10 | 3-8 | 4-10 | 3-12 |
Formatdifferent | Workshop | Workshop + async | Workshop | Workshop + async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Bottleneck Map, Flow Metrics, Improvement Options, Follow-up Measures | Journey Map, Pain-point List, Opportunity Backlog | Constraint Map, Improvement Plan, Flow Metrics |
Tagsno overlap | JourneyCustomerService designCanvas | FlowMeasurementConstraints | JourneyServiceService design | OperationsConstraintsFlowImprovement |