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| Criterion |  UX Design Customer Journey Canvas |  Architecture arc42 |  UX Research Affinity Diagramming |  Architecture Architecture Communication Canvas |
|---|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | arc42 structures architecture knowledge so teams can document system, decisions, and risks consistently. The template builds a living understanding of the architecture instead of scattered notes. | When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer. | The Architecture Communication Canvas plans architecture communication so the right people receive the right message. The method turns technical complexity into deliberate communication design. |
Complexitydifferent | Medium | Low | Low | Medium |
Timedifferent | 1-3 h | 1-2 Tage | 45–90 min | 60-120 min |
Participantsdifferent | 3-10 | 1-4 | 3-10 | 2-8 |
Formatdifferent | Workshop | Workshop + async | Workshop | Workshop + async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Architecture Document, Context View, Runtime View, Deployment View | Theme clusters, Insight statements, Opportunity areas | Communication Canvas, Stakeholder Messages, Architecture Communication Plan |
Tagsno overlap | JourneyCustomerService designCanvas | ArchitectureDocumentationCommunication | SynthesisQualitativeRoot cause | ArchitectureCommunicationStakeholdersCanvas |