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Selected:Customer Journey CanvasAffinity DiagrammingFailure Mode and Effects AnalysisATAM (Architecture Tradeoff Analysis Method)
| Criterion |  UX Design Customer Journey Canvas |  UX Research Affinity Diagramming |  Operations Failure Mode and Effects Analysis |  Architecture ATAM (Architecture Tradeoff Analysis Method) |
|---|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer. | For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability. | ATAM helps teams weigh architecture decisions when quality goals compete. The team considers business goals, stakeholder expectations, and technical decisions together. The evaluation shows which risks need further investigation. |
Complexitydifferent | Medium | Low | High | High |
Timedifferent | 1-3 h | 45–90 min | 2-6 h | Several meetings plus preparation and analysis; total effort depends on scope |
Participantsdifferent | 3-10 | 3-10 | 3-10 | Evaluation team, architects, and relevant stakeholders |
Formatdifferent | Workshop | Workshop | Workshop | Workshop + async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Theme clusters, Insight statements, Opportunity areas | FMEA Table, Risk Priority, Mitigation Actions | Prioritized quality scenarios in a utility tree, Architecture risks with reasoning and assumptions, Sensitivity and trade-off points, Findings report with open investigations |
Tagsno overlap | JourneyCustomerService designCanvas | SynthesisQualitativeRoot cause | RiskQualityOperationsRoot cause | ArchitectureQualityRiskTradeoffsStakeholders |