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Selected:Customer Journey Canvas8D Problem SolvingService BlueprintingFailure Mode and Effects Analysis
| Criterion |  UX Design Customer Journey Canvas |  Operations 8D Problem Solving |  UX Design Service Blueprinting |  Operations Failure Mode and Effects Analysis |
|---|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability. |
Complexitydifferent | Medium | High | High | High |
Timedifferent | 1-3 h | 1-6 Wochen | 0.5-2 Tage | 2-6 h |
Participantsdifferent | 3-10 | 4-10 | 6-12 | 3-10 |
Formatdifferent | Workshop | Workshop + async | Workshop | Workshop |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | 8D Report, Containment Plan, Root Cause Evidence, Corrective Action Plan | Service Blueprint, Fail Points, Ownership Map | FMEA Table, Risk Priority, Mitigation Actions |
Tagsno overlap | JourneyCustomerService designCanvas | QualityProblem solvingRoot cause | Service designOperationsJourneyBlueprint | RiskQualityOperationsRoot cause |