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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Three Amigos method illustration showing its working structure
Agile
Three Amigos
A paper-based illustration representing Context Canvas with its core stages and visible working result.
Product Discovery
Context Canvas
Paper illustration for 8D Problem Solving.
Operations
8D Problem Solving
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.When story, test, and implementation could drift apart, it brings business perspective, engineering, and quality together early. It prevents a story from being read differently only late in the process.When an environment of users, systems, and constraints is hard to grasp, it puts the context compactly on the table. It creates a clear reading of influence, boundary, and dependency.For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly.
Complexitydifferent
MediumLowLowHigh
Timedifferent
1-3 Wochen15-30 min45-90 min1-6 Wochen
Participantsdifferent
4-12 Beobachtungen33-104-10
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Field Notes, Workflow Insights, Pain PointsClarified Story, Test Examples, Open QuestionsContext canvas, Open questions, Shared context notes8D Report, Containment Plan, Root Cause Evidence, Corrective Action Plan
Tagsno overlap
UX researchObservationContext
CollaborationBehavior-Driven DevelopmentQualityRefinement
ContextFramingRequirementsCanvas
QualityProblem solvingRoot cause
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