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| Criterion |  UX Research Contextual Inquiry |  Operations Process Mapping |  Operations 8D Problem Solving |  Operations Gemba Walk |
|---|---|---|---|---|
Purposedifferent | When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise. | With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots. | For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly. | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. |
Complexitydifferent | Medium | Medium | High | Low |
Timedifferent | 1-3 Wochen | 1-3 h | 1-6 Wochen | 30-120 min |
Participantsdifferent | 4-12 Beobachtungen | 3-10 | 4-10 | 2-6 |
Formatdifferent | Workshop + async | Workshop | Workshop + async | Workshop |
Outputdifferent | Field Notes, Workflow Insights, Pain Points | Process Map, Handoff List, Improvement Backlog | 8D Report, Containment Plan, Root Cause Evidence, Corrective Action Plan | Observation Notes, Improvement Ideas |
Tagsno overlap | UX researchObservationContext | ProcessOperationsImprovement | QualityProblem solvingRoot cause | LeanObservationProcessOperations |