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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Paper illustration for PDCA Cycle.
Operations
PDCA Cycle
Context Map workspace showing the question, observations, and next decision.
Domain Modeling
Context Map
Paper illustration of Counter Metrics with its method-specific working model.
Product Strategy
Counter Metrics
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.For an improvement that still has to prove itself in everyday work, the method runs it through small learning loops. It connects planning, checking, and standardization into a repeatable learning mode.When several contexts need to talk to each other, it makes their relationships and dependencies legible. It helps sort integration pressure and responsibilities across system boundaries.When a headline metric could mask side effects, it adds guardrail signals against unwanted outcomes. It connects customer value, product logic, and decision priorities. The result is captured as a counter-metric list and guardrail definitions.
Complexitydifferent
MediumLowMediumLow
Timedifferent
1-3 Wochen1 h bis mehrere Wochen1-3 h30-60 min
Participantsdifferent
4-12 Beobachtungen1-82-82-6
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Field Notes, Workflow Insights, Pain PointsPDCA Log, Experiment Plan, Learning Outcome, Standard ChangeContext Map, Integration Patterns, Boundary NotesCounter Metric List, Guardrail Definitions
Tagsno overlap
UX researchObservationContext
Continuous improvementLeanExperiments
Domain-Driven DesignBoundariesStrategy
MetricsMeasurementStrategyExperiments
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