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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Four paper stations connect system purpose, quality goals, risk cards and focused investigation with a target and gap profile.
Architecture
LASR (Lightweight Approach for Software Reviews)
Paper illustration for Standard Work Analysis.
Operations
Standard Work Analysis
Paper illustration of a calibrated five-by-five risk matrix with response cards.
Decision Making
Risk Matrix
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.LASR helps development teams identify where their software falls short of important quality goals and which improvements to consider. A small group with existing system knowledge can make an initial assessment and investigate open questions in more detail.When the same task is done differently depending on the person, the method exposes the reliable core. It creates comparability without unnecessarily choking off needed latitude.When a project faces many possible disruptions, it quickly becomes unclear which risks deserve attention first. It separates options, evaluation criteria, and open risks. The result is captured as a Risk Matrix and a Top Risk List.
Complexitydifferent
MediumMediumMediumLow
Timedifferent
1-3 Wochen3–4 h for initial assessment; preparation and deeper analysis additional1-3 h30-60 min
Participantsdifferent
4-12 Beobachtungen1 or a small team; particularly suitable for 3–4 people2-63-10
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Field Notes, Workflow Insights, Pain PointsLean Mission Statement describing the software’s purpose, Prioritized quality goals and evaluation criteria, Risks and estimated gaps against quality goals, More closely examined findings and open checksStandard Work Sheet, Deviation List, Improved Standard, Training NeedsRisk Matrix, Top Risk List
Tagsno overlap
UX researchObservationContext
ArchitectureQualityRiskAssessmentLean
LeanProcessQuality
RiskDecisionPrioritizationAssessment
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