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| Criterion | ![]() UX Research Contextual Inquiry | ![]() Decision Making Constraint Analysis | ![]() UX Research HEART Framework | ![]() Product Strategy Counter Metrics |
|---|---|---|---|---|
Purposedifferent | When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise. | When an initiative stalls, the limit often lies not in the idea but in hard or soft boundary conditions. Constraint Analysis separates these limits and shows which of them can actually be shaped. | Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard. | When a headline metric could mask side effects, it adds guardrail signals against unwanted outcomes. It connects customer value, product logic, and decision priorities. The result is captured as a counter-metric list and guardrail definitions. |
Complexitydifferent | Medium | Low | Medium | Low |
Timedifferent | 1-3 Wochen | 30-90 min | 120 min initial, dann laufend | 30-60 min |
Participantsdifferent | 4-12 Beobachtungen | 2-8 | 3-6 | 2-6 |
Formatsame | Workshop + async | Workshop + async | Workshop + async | Workshop + async |
Outputdifferent | Field Notes, Workflow Insights, Pain Points | Constraint List, Hard/Soft Classification, Option Impact Notes, Decision Boundaries | HEART-GSM Table, Dashboard | Counter Metric List, Guardrail Definitions |
Tagsno overlap | UX researchObservationContext | ConstraintsDecisionPlanningOptions | MetricsUX researchMeasurementSatisfaction | MetricsMeasurementStrategyExperiments |



