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| Criterion |  UX Research Contextual Inquiry |  Operations Bottleneck Analysis |  Decision Making Pre-Mortem |  UX Research HEART Framework |
|---|---|---|---|---|
Purposedifferent | When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise. | For a flow that backs up at one point, the method looks for the capacity limit with the greatest leverage. It explains why extra effort elsewhere barely improves throughput. | In early initiatives with many uncertainties, planning quickly turns too optimistic. A pre-mortem makes the expected failure visible in advance and sharpens the view of causes, gaps, and countermeasures. | Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard. |
Complexitydifferent | Medium | Medium | Low | Medium |
Timedifferent | 1-3 Wochen | 1-3 h | 20–45 min | 120 min initial, dann laufend |
Participantsdifferent | 4-12 Beobachtungen | 3-8 | Small cross-functional group | 3-6 |
Formatdifferent | Workshop + async | Workshop + async | Workshop | Workshop + async |
Outputdifferent | Field Notes, Workflow Insights, Pain Points | Bottleneck Map, Flow Metrics, Improvement Options, Follow-up Measures | Risk list, Mitigation plan, Assumption log | HEART-GSM Table, Dashboard |
Tagsno overlap | UX researchObservationContext | FlowMeasurementConstraints | RiskDecisionFailurePlanning | MetricsUX researchMeasurementSatisfaction |