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| Criterion |  UX Research Contextual Inquiry |  Operations Bottleneck Analysis |  Decision Making Decision Tree |  UX Research HEART Framework |
|---|---|---|---|---|
Purposedifferent | When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise. | For a flow that backs up at one point, the method looks for the capacity limit with the greatest leverage. It explains why extra effort elsewhere barely improves throughput. | For decisions with follow-on paths and dependencies, a linear comparison is often not enough. A Decision Tree shows how options branch under conditions and which consequences hang on each branch. | Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard. |
Complexitysame | Medium | Medium | Medium | Medium |
Timedifferent | 1-3 Wochen | 1-3 h | 30-90 min | 120 min initial, dann laufend |
Participantsdifferent | 4-12 Beobachtungen | 3-8 | 1-6 | 3-6 |
Formatsame | Workshop + async | Workshop + async | Workshop + async | Workshop + async |
Outputdifferent | Field Notes, Workflow Insights, Pain Points | Bottleneck Map, Flow Metrics, Improvement Options, Follow-up Measures | Decision Tree, Option Map, Assumption List | HEART-GSM Table, Dashboard |
Tagsno overlap | UX researchObservationContext | FlowMeasurementConstraints | DecisionTreeOptions | MetricsUX researchMeasurementSatisfaction |