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| Criterion |  UX Research Contextual Inquiry |  Operations ABC Analysis |  Product Strategy Counter Metrics |  UX Research HEART Framework |
|---|---|---|---|---|
Purposedifferent | When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise. | With many similar objects of differing economic significance, the method prioritizes effort by effect. It separates what needs regular steering from what rarely needs attention. | When a headline metric could mask side effects, it adds guardrail signals against unwanted outcomes. It connects customer value, product logic, and decision priorities. The result is captured as a counter-metric list and guardrail definitions. | Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard. |
Complexitydifferent | Medium | Low | Low | Medium |
Timedifferent | 1-3 Wochen | 30-60 min | 30-60 min | 120 min initial, dann laufend |
Participantsdifferent | 4-12 Beobachtungen | 1-5 | 2-6 | 3-6 |
Formatdifferent | Workshop + async | Async | Workshop + async | Workshop + async |
Outputdifferent | Field Notes, Workflow Insights, Pain Points | ABC Classification, Focus Rules, Control List | Counter Metric List, Guardrail Definitions | HEART-GSM Table, Dashboard |
Tagsno overlap | UX researchObservationContext | PrioritizationOperationsPortfolio | MetricsMeasurementStrategyExperiments | MetricsUX researchMeasurementSatisfaction |