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Criterion
Context Map workspace showing the question, observations, and next decision.
Domain Modeling
Context Map
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Paper illustration of KPI Tree with its method-specific working model.
Product Strategy
KPI Tree
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Purposedifferent
When several contexts need to talk to each other, it makes their relationships and dependencies legible. It helps sort integration pressure and responsibilities across system boundaries.When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.When metrics across the organization drift apart, it arranges drivers and effects under one shared logic. It connects customer value, product logic, and decision priorities. The result is captured as a KPI tree and owner list.Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.
Complexitysame
MediumMediumMediumMedium
Timedifferent
1-3 h1-3 Wochen90-180 min initial, dann laufend120 min initial, dann laufend
Participantsdifferent
2-84-12 Beobachtungen3-83-6
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Context Map, Integration Patterns, Boundary NotesField Notes, Workflow Insights, Pain PointsKPI Tree, Owner ListHEART-GSM Table, Dashboard
Tagsno overlap
Domain-Driven DesignBoundariesStrategy
UX researchObservationContext
MetricsStrategyAlignmentMeasurement
MetricsUX researchMeasurementSatisfaction
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