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Criterion
A paper-based illustration representing Context Canvas with its core stages and visible working result.
Product Discovery
Context Canvas
Paper illustration of Counter Metrics with its method-specific working model.
Product Strategy
Counter Metrics
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Purposedifferent
When an environment of users, systems, and constraints is hard to grasp, it puts the context compactly on the table. It creates a clear reading of influence, boundary, and dependency.When a headline metric could mask side effects, it adds guardrail signals against unwanted outcomes. It connects customer value, product logic, and decision priorities. The result is captured as a counter-metric list and guardrail definitions.Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.
Complexitydifferent
LowLowMediumMedium
Timedifferent
45-90 min30-60 min120 min initial, dann laufend1-3 Wochen
Participantsdifferent
3-102-63-64-12 Beobachtungen
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Context canvas, Open questions, Shared context notesCounter Metric List, Guardrail DefinitionsHEART-GSM Table, DashboardField Notes, Workflow Insights, Pain Points
Tagsno overlap
ContextFramingRequirementsCanvas
MetricsMeasurementStrategyExperiments
MetricsUX researchMeasurementSatisfaction
UX researchObservationContext
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