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| Criterion |  Facilitation Consensus Workshop |  UX Design Customer Journey Canvas |  UX Research Affinity Diagramming |  UX Research Empathy Mapping |
|---|---|---|---|---|
Purposedifferent | When a group needs a solid decision without outvoting individual factions, a Consensus Workshop creates a negotiable common ground. It makes agreement, reservations, and open tensions discussable at the same time. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer. | When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing. |
Complexitydifferent | Medium | Medium | Low | Low |
Timedifferent | 1-3 h | 1-3 h | 45–90 min | 30–60 min |
Participantsdifferent | 5-30 | 3-10 | 3-10 | 4-8 |
Formatsame | Workshop | Workshop | Workshop | Workshop |
Outputdifferent | Consensus Clusters, Theme Titles, Priority Areas | Customer Journey Canvas, Pain Points, Experience Opportunities | Theme clusters, Insight statements, Opportunity areas | Empathy Map, Assumptions List, Research Gaps |
Tagsno overlap | FacilitationConsensusWorkshopAlignment | JourneyCustomerService designCanvas | SynthesisQualitativeRoot cause | SynthesisQualitativeWorkshop |