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Criterion
Paper illustration for Concierge MVP
Product Discovery
Concierge MVP
Paper illustration for 8D Problem Solving.
Operations
8D Problem Solving
Paper illustration of an assumption matrix with prioritized test cards
Decision Making
Assumption Surfacing
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Purposedifferent
When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution.For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly.Plans often contain assumptions that were never openly stated and remain dangerous precisely because of that. Assumption Surfacing makes these silent premises visible and prioritizes which of them carry the initiative or could sink it.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.
Complexitydifferent
MediumHighLowHigh
Timedifferent
1-4 Wochen1-6 Wochen45-90 min2-6 h
Participantsdifferent
3-10 Kunden4-102-83-10
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Concierge Learnings, Service Blueprint, MVP Risks8D Report, Containment Plan, Root Cause Evidence, Corrective Action PlanAssumption List, Critical Assumptions, Learning PlanFMEA Table, Risk Priority, Mitigation Actions
Tagsno overlap
MVPValidationServiceDiscovery
QualityProblem solvingRoot cause
AssumptionsRiskDecisionDiscovery
RiskQualityOperationsRoot cause
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