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Criterion
Paper illustration of a Concept Map with concepts and labelled links
Knowledge Modeling
Concept Mapping
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper illustration for Knowledge Mapping.
Knowledge Modeling
Knowledge Mapping
Paper illustration of Counter Metrics with its method-specific working model.
Product Strategy
Counter Metrics
Purposedifferent
Concept Mapping arranges terms and relationships in a network that makes subject-matter connections tangible. It fits when a topic needs to be understood structurally rather than linearly.Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.Knowledge Mapping makes knowledge, gaps, and transfer paths visible across a field. It fits when expertise should not just exist but also be findable and transferable.When a headline metric could mask side effects, it adds guardrail signals against unwanted outcomes. It connects customer value, product logic, and decision priorities. The result is captured as a counter-metric list and guardrail definitions.
Complexitydifferent
MediumMediumMediumLow
Timedifferent
1-2 h120 min initial, dann laufend1-3 h30-60 min
Participantsdifferent
1-83-63-122-6
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Concept Map, Relationship Labels, Knowledge GapsHEART-GSM Table, DashboardKnowledge Map, Critical Knowledge Areas, Transfer PlanCounter Metric List, Guardrail Definitions
Tagsno overlap
KnowledgeConceptsMappingSensemaking
MetricsUX researchMeasurementSatisfaction
KnowledgeMappingRisk
MetricsMeasurementStrategyExperiments
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