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Criterion
Paper illustration of Competency Questions with its method-specific working model.
Knowledge Modeling
Competency Questions
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Paper fishbone diagram with a measurable effect at the head and six labeled cause branches.
Operations
Fishbone Diagram
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Purposedifferent
Competency Questions translate a domain model into concrete questions that it must be able to answer. The method keeps the model's scope clean and prevents pretty but useless structures.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.
Complexitydifferent
MediumMediumLowLow
Timedifferent
2-4 h45-90 min30-60 min15-30 min
Participantsdifferent
2-82-52-82-6
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop
Outputdifferent
Competency Question Set, Required Concepts, Test Queries, Coverage MatrixA3 Report, Action Plan, Root Cause AnalysisFishbone Diagram, Cause Categories, Investigation BacklogRoot cause notes, Countermeasures
Tagsno overlap
OntologyKnowledge graphScopeRequirementsSemantic
LeanProblem solvingCoachingOperations
Root causeQualityOperations
Root causeIncidentLeanProblem solving
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