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Criterion
Paper illustration for Communication Plan
Delivery
Communication Plan
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Paper fishbone diagram with a measurable effect at the head and six labeled cause branches.
Operations
Fishbone Diagram
Purposedifferent
When many people need to be informed in parallel and messages would otherwise arrive unevenly or too late, a Communication Plan orders communication reliably. Channels, audiences, and cadences interlock so important information doesn't get lost.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another.When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers.
Complexitydifferent
LowMediumMediumLow
Timedifferent
45-90 min45-90 min1-4 h30-60 min
Participantsdifferent
2-62-53-82-8
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Communication Plan, Channel Matrix, Message CadenceA3 Report, Action Plan, Root Cause AnalysisProblem Statement, Cause Hypotheses, Confirmed Causes, Action PlanFishbone Diagram, Cause Categories, Investigation Backlog
Tagsno overlap
CommunicationStakeholdersDeliveryPlanning
LeanProblem solvingCoachingOperations
Root causeProblem solvingQualityIncident
Root causeQualityOperations
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